Leave Us An Honest Review
Thank you, Erasmo, for your excellent service and professionalism. You are always very helpful and take the time to answer all my questions and concerns about my heating and AC system. I truly appreciate your knowledge, patience, and great customer service. Highly recommended! UPDATE I recently had an issue with my AC unit, which is only two years old. After an inspection, I was told that a part had failed due to a manufacturing defect. Although the part was covered under warranty, the labor cost was initially going to be around $1,700. I had the opportunity to speak with Jesse Galván and express my concerns. I am extremely grateful for his professionalism, understanding, and the way he handled the situation. Stuart Mechanical repaired my AC at no cost to me, and I truly appreciate Jesse and the company for standing behind their service and making things right. Excellent customer service!
Response from the owner:Thank you, Cristina, for your wonderful review! We appreciate your kind words about Erasmo and Jesse, and we're glad to hear that your concerns were addressed effectively. Your satisfaction means a lot to us!
Rodney Cole
3 weeks ago
Great job all around! Thank you!
Response from the owner:Thank you, Rodney! We're glad to hear you had a great experience. Your support means a lot to us!
Kenny Flanagan
3 weeks ago
Stuart Pro Air has always been a great company to work with, from installation, to maintenance and repair. Technicians are always well trained and personable. I appreciate Jesse's customer service when explaining the latest repair process on my A/C unit.
Response from the owner:Thank you, Kenny! We're glad to hear you have had a positive experience with us, and we appreciate your kind words about Jesse's customer service. Your satisfaction means a lot to us!
Mitch Harkins
3 weeks ago
Erick Morales had awesome service and very professional.
Response from the owner:Thank you, Mitch! We're glad to hear that Erick provided you with awesome and professional service. Your feedback means a lot to us!
J Churchill
3 weeks ago
Response from the owner:Thank you, J, for your feedback! We appreciate your support and look forward to serving you again.
R Desai
3 weeks ago
Responsive, Punctual, Professional. Quoting - Jerry was very patient and provided a detailed quote based on my home's need (replacing existing HVAC). Installation - Eric and team were awesome. Ensured the floors were protected and cleaned up afterwards along with explaining various features of the system. Overall awesome experience!! Got a few quotes on same brand and another brand and they were the best around for the price and work that was needed. I was able to pick different options and installation was done quickly. Jerry addressed my questions along my decision to finalize the system. My installers Eric and team, did an amazing job and thank them for awesome service. So far too early but my system is running quietly and cooler than before.
Response from the owner:Thank you, R! We appreciate your kind words and are glad to hear that Jerry and Eric provided you with such excellent service. It's great to know your new system is working well for you. Your feedback means a lot to us!
Ty Clack
3 weeks ago
Glad we called and got a 2nd opinion. It saved us thousands of dollars.
Response from the owner:Thank you, Ty! We're glad to hear that getting a second opinion made such a positive impact for you. Your satisfaction is important to us!
Ana Metz
3 weeks ago
Customer service at its best ! Thank you And the best Customer Service I’ve ever experienced my whole life! Use Stuart You won’t go wrong!
Response from the owner:Thank you, Ana! We're so glad to hear you had such a positive experience with our customer service, and we appreciate your shoutout to Stuart. Your feedback means a lot to us!
vijay phagura
3 weeks ago
Excellent service. I met with Jake and he did a great job serving my water heater and installing a new pressure valve which was already broke.i would recommend them for both their service quality and prices.
Response from the owner:Thank you, Vijay! We're glad to hear you had a great experience with Jake and appreciate your recommendation for our service quality and prices.
Tanya Duffey
3 weeks ago
I'd like to commend Jesse Cooper for his thorough service with AC maintenance. He was friendly, respectful, and very professional, explaining every detail. Recommendations were given. After service was completed I felt very confident that my unit was operating in full capacity. I have been with Stuart Pro for many years, and feel they are a strong and trustworthy company, with knowledgeable Service Experts.
Response from the owner:Thank you, Tanya, for your kind words about Jesse Cooper and your continued trust in Stuart Pro. We're glad to hear you had a positive experience with our service and that your AC is operating at full capacity. Your support means a lot to us!
Erik Battle
3 weeks ago
I keep adding to this review because I keep going back to Stuart Air for our AC needs. John Carlo Silva was through and explained the problem in detail before fixing it. Angel was helpful and resolved my problem. He explained the problems in detail and the expected cost clearly. The customer service is just top notch. Another great service from Stuart. Matt was quick and professional and fixed my AC. Great service from Jesus B. Stuart Air came to the rescue again bringing in cold air just as it’s starting to warm up in Georgia! Fantastic service on my latest issue. The techs stayed very late into the evening resolving my difficult system. They were professional and now my air is cool and comfortable. Great service from Craig on our A/C issue. Prompt and professional! Fantastic install team from Stuart Pro! Jerry Z., Alex A. and Andrei N. did a quality job quickly and efficiently. There is a reason this was the second A/C I've bought from Stuart Pro!
Response from the owner:Thank you, Erik! We truly appreciate your continued trust in Stuart Air and your kind words about our team members. It's great to hear that John Carlo, Angel, Matt, Jesus, Craig, Jerry, Alex, and Andrei provided you with exceptional service. Your satisfaction means a lot to us!
Diann Black
3 weeks ago
Marcos Mazariegos is a great asset to your company. He is so nice ,very professional, explaining every thing .If possible I would always want this young man in the future!!Awesome employee!
Response from the owner:Thank you, Diann, for your wonderful feedback! We're glad to hear that Marcos made such a positive impression with his professionalism and kindness. We appreciate your support and look forward to seeing you again!
Grace Cruz
3 weeks ago
I was informed thoroughly and was not pushed hard to add more business. I appreciate both of them.
Response from the owner:Thank you, Grace! We're glad to hear you felt well-informed and appreciated the approach. Your feedback means a lot to us!
Good service and excellent customer service
Response from the owner:Thank you, Sreenivas! We appreciate your kind words about our service and customer support. Your satisfaction means a lot to us!
Shay Kincaid
3 weeks ago
As you know, Georgia has up and down weather. After a storm 2 years ago both my HVAC units stopped working. After reaching out to several companies with no success, I was able to connect with Stuart Pro who helped me replace my downstairs unit. Nathaniel helped me find the best unit to get back track with keeping my home cool in this hot heat and prepare for fall which was brutal last year. I recommend them highly as the price was not an arm and a leg and installation didn't take a full day. I will definitely follow up with them when I'm ready to have the upstairs unit replaced as well.
Response from the owner:Thank you, Shay, for sharing your experience! We're glad Stuart and Nathaniel could assist you in finding the right HVAC solution and that the process was efficient and affordable. We appreciate your recommendation and look forward to helping you with the upstairs unit when you're ready!
Kabree Randolph
4 weeks ago
The service today was amazing from the technician. Mo, from Stuart Pro was very professional, polite and knowledgeable. He showed me and explained everything that he done. He made sure all my questions were answered. Really appreciate him, very helpful.
Response from the owner:Thank you, Kabree! We're glad to hear you had an amazing experience with Mo from Stuart Pro. His professionalism and willingness to help truly make a difference. We appreciate your feedback!
Matthew Ross
4 weeks ago
Great job! They responded quickly to assess the problem. Jeffery did a great job assessing and explaining the issue I was having. Top notch!
Response from the owner:Thank you, Matthew! We're glad to hear you had a positive experience and that Jeffery was able to assist you effectively. We appreciate your feedback!
Denise
4 weeks ago
Response from the owner:Thank you, Denise, for taking the time to leave a review. We appreciate your support!
Sidiki Kone
4 weeks ago
Erasmo was sensational. Very professional, knowledgeable and diligent. Subscribe for the maintenance package. It’s worthy.
Response from the owner:Thank you, Sidiki! We're glad to hear that Erasmo made such a positive impression with his professionalism and knowledge. We appreciate your recommendation for the maintenance package!
Kara O'Neil
4 weeks ago
Response from the owner:Thank you, Kara, for taking the time to leave a review! We appreciate your support and look forward to serving you again.
Bob Tolone
4 weeks ago
We had our Air Conditioners checked and maintenanced. It was extremely thorough and informative, and we feel much better about our HVAC system moving forward.
Response from the owner:Thank you, Bob! We're glad to hear that you found the maintenance thorough and informative. It's great to know you're feeling more confident about your HVAC system moving forward.
Darrell Lowe
4 weeks ago
Service was great.Still haven’t received summaries of estimates for future services
Response from the owner:Thank you, Darrell, for your feedback! We appreciate your kind words about our service and will ensure you receive the summaries of estimates for future services soon.
jim arndt
4 weeks ago
We have used stuart pro air as long as I can remember. From repair to buying entire systems. Always happy with there service .
Response from the owner:Thank you, Jim! We're glad to hear you've had a positive experience with Stuart Pro Air over the years. Your continued support means a lot to us!
Erasmo was an incredible technician. He helped us understand our system as we just moved in. He found some minor repairs and showed us what to plan for. Overall I had the best experience I have ever had with an HVAC company!! I will request him always and never use another company. Stuart Pro Heating is top notch and hire very competent, friendly, knowledgeable, and a hard worker.
Response from the owner:Thank you, Emma! We're so glad to hear about your positive experience with Erasmo and our team. We appreciate your trust in us and look forward to assisting you again in the future!
I Rabb
4 weeks ago
Alex and Angel, our technicians, were great! They were respectful, kind, personable, knowledgeable. Stuart Pro has two more star employees! Honestly, go with Stuart Pro!
Response from the owner:Thank you for your fantastic review! We're glad to hear Alex and Angel made a positive impression with their kindness and knowledge. We appreciate your support and recommendation!